Mansha's Mobility Insights

  Maryland Transit Administration’s 2025 Customer Experience Action Plan Read the Full Document Here https://lnkd.in/eKNt9bde One of the most exciting things about working in transportation research is seeing how agencies across the country are redefining what “customer experience” really means in transit. As part of my new Mansha’s Mobility Insights series, I’m diving into noteworthy plans, reports, and action documents, highlighting innovations, best practices, and lessons worth sharing. Today’s spotlight: the Maryland Transit Administration’s 2025 Customer Experience (CX) Action Plan . At just 20 pages, this concise yet powerful document is a must-read for transit professionals. It showcases how a state transit agency can move beyond responding to isolated service incidents to creating a whole-journey approach  from trip planning to final destination. Some of my own research has touched on rider experience evaluation, station area design, and data-driven transit perfo...

Micro-mobility refers to lightweight modes of transportation that enable individuals to travel short distances. Examples of micro-mobility options include bicycles, e-bikes (both docked and dockless), e-scooters (both docked and dockless), roller skates, tricycles, mobility scooters, unicycles, golf carts, kick scooters, one-wheels, quadracycles, wheelchairs, segways, personal transporters, and skateboards. These modes are commonly used in urban areas for commuting over shorter distances. Skateboarding, as a micro-mobility mode, has gained popularity among teenagers, college students, and adults in various countries such as the USA, Japan, England, Brazil, Germany, Australia, China, Denmark, and others. With an average speed of 10-20 km/h, skateboarding serves as a recreational sport that helps reduce stress while improving coordination and balance. Skateparks not only foster community bonding but also have a positive impact on local businesses by utilizing unused spaces. Notably, sk...