Mansha's Mobility Insights

  Maryland Transit Administration’s 2025 Customer Experience Action Plan Read the Full Document Here https://lnkd.in/eKNt9bde One of the most exciting things about working in transportation research is seeing how agencies across the country are redefining what “customer experience” really means in transit. As part of my new Mansha’s Mobility Insights series, I’m diving into noteworthy plans, reports, and action documents, highlighting innovations, best practices, and lessons worth sharing. Today’s spotlight: the Maryland Transit Administration’s 2025 Customer Experience (CX) Action Plan . At just 20 pages, this concise yet powerful document is a must-read for transit professionals. It showcases how a state transit agency can move beyond responding to isolated service incidents to creating a whole-journey approach  from trip planning to final destination. Some of my own research has touched on rider experience evaluation, station area design, and data-driven transit perfo...

  A Holistic Approach to Building Resilient Transportation Systems: The 4C's Framework In the fast-paced world of transportation planning, adopting a dynamic and adaptive strategy is vital to ensure the longevity and effectiveness of long-range plans. Building upon the foundational 3C's approach—Comprehensive, Cooperative & Continuous. Transportation authorities are embracing a new dimension: Contingent.  Welcome to the 4C's approach, a comprehensive framework that fosters resilience, inclusivity, and future-proofing in transportation systems. Let's delve into how the 4C's approach empowers transportation planning while safeguarding against complacency. Comprehensiveness: A robust transportation plan must consider multiple factors, such as population growth, urban development, environmental sustainability, and technological advancements. Embracing comprehensiveness means analyzing current and future needs to ensure long-term goals alig...